The Township of Ramara encourages residents to report problems related to roadways, parking, bylaw and a wide variety of municipal issues.
When issuing a complaint, the Township is dedicated to following its Customer Service Strategy and Service Standards that have realistic and achievable standards and expectations.
Customer Service Standards
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Report a Concern
The public can submit concerns online for their concerns related to issues occurring within the Township of Ramara.
An email address is required to create a service request ticket. Status updates will be mailed to this address. If you don't have an email please call us a 705-484-5374. Please ensure all information is accurate.
Frequently Asked Questions
| What can I expect when I report a concern online? |
| After you submit your problem online, you will receive an email to the address you provided. The email will include a Service Request ID Number which will help you and Township staff track the progress on the problem you submitted. |
| What information do I need to include? |
| Your submission should include as much information as possible, including a detailed description of the problem and where the problem is located. Submissions must include your contact email and phone number, so Township staff can follow up if more information is required. |
| Can I provide an anonymous complaint? |
| The Township of Ramara does not accept anonymous submissions. If you would like to report a problem without providing your contact information, please call the Township at 705-484-5374. |
| When should I contact the After Hours number? |
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The Township of Ramara recognizes that significant issues may arise after regular business hours that result in using the After Hours number. These problems/issues include the following:
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| How long should I expect to wait for my problem? |
| Your submission will be reviewed within 2 business days. However, response time will depend on the nature of the problem. Some problems, for example, may be added to the course of regular work routines and be addressed within a few days or week. Other problems may take longer to address or depend on seasonal constraints. |
| I have a garbage and recycling complaint, what should I do? |
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Garbage and recycling concerns are handled by the County of Simcoe's Waste Management Department. Please call customer service for any of your concerns or complaints at 705-735-6901. You can also download the Simcoe County Collects App that will provide you with service alerts, reminders and information. Please visit the County of Simcoe Waste Management site for more details. |
OPP Citizen Self Reporting Tool
The OPP Citizen Self Reporting (CSR) offers a simple and efficient means of reporting minor incidents and crimes such as lost property, stolen license plates, theft from vehicles, and other occurrences in the area policed by OPP.
After-hours number
Our regular hours are 9:00 a.m. to 4:30 p.m. Monday to Friday.
The following numbers are available to contact, outside of these hours:
- By-law: bylaw@ramara.ca
- Outdoor burning emergencies: 911
- Roads emergencies: 705-484-5374, option 9
Contact Us
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