Close Emergency Alert Notification
Close Browser Compatibility Notification
Browser Compatibility Notification
It appears you are trying to access this site using an outdated browser. As a result, parts of the site may not function properly for you. We recommend updating your browser to its most recent version at your earliest convenience.
Skip to Content
HomeA-Z ServicesContact UsHave Your Say

Township of Ramara Logo

Contact Us Contact Us Main menu icon Main menu icon white version
Township of Ramara Logo
  • Living Here
    Living Here
    • Animal Services
    • Building and Construction
    • Bylaw Enforcement
    • Churches and Cemeteries
    • Community Calendar
    • Facility Rentals
    • Fire and Emergency Services
    • Garbage and Recycling
    • Have Your Say
    • Health Care
    • Library
    • Maps
    • New Resident Information
    • Online Services
    • Parking in Ramara
    • Property Taxes
    • Report a Concern
    • Roads
    • Septic Systems
    • Sewer Systems
    • Stay Informed
    • Stormwater
    • Water
  • Recreation and Community
    Recreation and Community
    • Arts, Culture and Heritage
    • Churches and Cemeteries
    • Community Calendar
    • Community Volunteers
    • Earth Day Community Clean-ups
    • Facility Rentals
    • Library
    • Maps
    • Parking in Ramara
    • Parks, Trails and Beaches
    • Rooted in Ramara
    • Recreation and Registration
    • Visit Ramara
  • Business and Development
    Business and Development
    • About Ramara
    • Bids and Tenders
    • Building and Construction
    • Business Licences
    • Business Resources
    • Chamber of Commerce
    • Economic Development
    • Maps
    • Planning Services
    • Short Term Rental Accommodations
    • Visit Ramara
  • Municipal Office
    Municipal Office
    • Accessibility
    • Agendas and Minutes
    • Applications, Licences and Permits
    • Bids and Tenders
    • Boards, Committees and Commissions
    • Budgets and Financial Services
    • By-laws
    • COVID-19
    • Elections
    • Employment Opportunities
    • Freedom of Information
    • Have Your Say
    • Meet Council
    • News and Notices
    • Plans, Reports and Studies
    • Policies
    • Property Taxes
    • Wards and Ward Boundary Review

Report a Concern Online Form

HomeLiving HereReport a Concern
 
  • Open new window to share this page via Facebook Facebook
  • Open new window to share this page via LinkedIn LinkedIn
  • Open new window to share this page via Twitter Twitter
  • Email this page Email
  • Report a Concern
  • Animal Services
    Toggle Section
    • Dog Shelter and Adoptions
    • Livestock Claims
    • Wildlife
  • Building and Construction
  • Bylaw Enforcement
    Toggle Section
    • Fireworks
  • Churches and Cemeteries
  • Community Calendar
  • Facility Rentals
  • Fire and Emergency Services
    Toggle Section
    • Emergency Management
    • 911 Municipal Addressing Application
    • Fire and Rescue Services
      Toggle Section
      • Fire Inspections
      • Fire Safety
      • Fire Stations
      • Fireworks
      • Message from the Fire Chief
      • Open Air Burning
      • Volunteer Firefighters
      • Water Tanker Shuttle Accreditation
  • Garbage and Recycling
  • Have Your Say
    Toggle Section
    • Internet
    • Playground Replacement Projects
  • Health Care
  • Library
  • Maps
  • New Resident Information
  • Online Services
  • Parking in Ramara
  • Property Taxes
    Toggle Section
    • Municipal Property Assessment (MPAC)
    • Pay a bill
      Toggle Section
      • Paperless Billing
    • Tax Certificates and Other Compliance letters
    • Tax Rates
    • Tax Sales
  • Roads
    Toggle Section
    • 911 Municipal Addressing Application
    • Capital Projects
    • Driveway Entrance Application
    • Fence Bonus Policy
    • Mailbox Permit
    • Mosquito Control Program
    • Oversized Loads
    • Reduced Load Restrictions
    • Road Maintenance
    • Road Name Review
    • Winter Control
  • Septic Systems
    Toggle Section
    • Septic Permits
    • On-Site Sewage Reinspection Program
  • Sewer Systems
    Toggle Section
    • Inflow and Infiltration Control
    • Septage Receiving
    • Sewer Backups
  • Stay Informed
    Toggle Section
    • Community Information System
  • Stormwater
  • Water
    Toggle Section
    • Bulk Water Services
    • Drinking Water Quality and Monitoring
    • Drinking Water Source Protection
    • Private Well Water Testing
    • Utility Billing and Rates
    • Water and Wastewater Projects
    • Water Meters
    • Watering Restrictions

The Township of Ramara encourages residents to report problems related to roadways, parking, bylaw and a wide variety of municipal issues.

When issuing a complaint, the Township is dedicated to following its Customer Service Strategy and Service Standards that have realistic and achievable standards and expectations. 

Customer Service Standards

Phone

  • All phone calls will be acknowledged within 2 business days.
  • Please note that if staff are away, an absence message will be activated providing information regarding staff's return or a co-worker’s name and contact information as backup. 

Email

  • All emails will be acknowledged within 2 business days.
  • Please note that if staff are away, an absence message will be activated providing information regarding staff's return or a co-worker’s name and contact information as backup.

Social Media 

  • All social media messages (not comments on posts) will be acknowledged within 2 business days.
  • Please note that if staff are away, an absence message will be activated providing information regarding staff's return or a co-worker’s name and contact information as backup.

Report a Concern

The public can submit concerns online for their concerns related to issues occurring within the Township of Ramara.

An email address is required to create a service request ticket. Status updates will be mailed to this address. If you don't have an email please call us a 705-484-5374. Please ensure all information is accurate.

Report a Concern Online

Frequently Asked Questions

What can I expect when I report a concern online?
After you submit your problem online, you will receive an email to the address you provided. The email will include a Service Request ID Number which will help you and Township staff track the progress on the problem you submitted.
What information do I need to include?
Your submission should include as much information as possible, including a detailed description of the problem and where the problem is located. Submissions must include your contact email and phone number, so Township staff can follow up if more information is required. 
Can I provide an anonymous complaint?
The Township of Ramara does not accept anonymous submissions. If you would like to report a problem without providing your contact information, please call the Township at 705-484-5374.
When should I contact the After Hours number?

The Township of Ramara recognizes that significant issues may arise after regular business hours that result in using the After Hours number. 

These problems/issues include the following:

  • Obstacles on the road
  • Road flooding
  • Ditches back up or flooded
  • Fallen regulatory sign (stop sign) 
  • Water line break/Emergency water shut-off 
  • Sewer backup
  • Other public safety hazards

After-hours number

  • By-law: bylaw@ramara.ca  
  • Outdoor burning emergencies: 911
  • Roads emergencies: 705-484-5374, option 9
How long should I expect to wait for my problem?
Your submission will be reviewed within 2 business days.  However, response time will depend on the nature of the problem. Some problems, for example, may be added to the course of regular work routines and be addressed within a few days or week. Other problems may take longer to address or depend on seasonal constraints.
I have a garbage and recycling complaint, what should I do?

Garbage and recycling concerns are handled by the County of Simcoe's Waste Management Department. Please call customer service for any of your concerns or complaints at 705-735-6901. You can also download the Simcoe County Collects App that will provide you with service alerts, reminders and information.

Please visit the County of Simcoe Waste Management site for more details.

OPP Citizen Self Reporting Tool

The OPP Citizen Self Reporting (CSR) offers a simple and efficient means of reporting minor incidents and crimes such as lost property, stolen license plates, theft from vehicles, and other occurrences in the area policed by OPP.

Report a Crime online

After-hours number

Our regular hours are 9:00 a.m. to 4:30 p.m. Monday to Friday.  

The following numbers are available to contact, outside of these hours:

  • By-law: bylaw@ramara.ca  
  • Outdoor burning emergencies: 911
  • Roads emergencies: 705-484-5374, option 9

Contact Us

Subscribe to this Page
A-Z Services:

Municipality of Trent Hills Footer Logo

Current Fire Rating

Fire rating showing moderate

© 2020 Township of Ramara
2297 Hwy 12, PO Box 130
Brechin ON L0K 1B0

Office Hours
Monday to Friday, 9:00 am to 4:30 pm


Phone 705-484-5374
Toll-free 1-800-663-4054 

Staff Portal

Council Portal

Webmail

View our Facebook Page View our Twitter Page View our Instagram Page View our YouTube Page
Accessibility|Feedback|Privacy|Sitemap