What to Expect

What to Expect at the Township Administration Building

The Township Administration Building will be open to the public between 9:00 a.m. to 4:30 p.m. Monday to Friday. The only walk-in service available will be those services in the Finance Department. All other appointments must be booked prior to entering the facility.

In an effort to support staff working for the Township of Ramara or those visiting Township facilities, the following will explain what you can expect.

Before you Come in

All visitors coming into the Administration Building for services that are not provided by the Finance Department MUST book an appointment prior to entering the facility and complete the online health screening form. Those visiting the Finance Department will review the passive screening at the entrance and must answer no to all questions prior to entering the building. Once at the Finance service counter, staff will take tracking information (i.e. name and number).

Drop in visitors

If you are dropping in to a Township facility without an appointment, you will only be able to be served by the Finance Department. Therefore the only services available to you if you drop in are:

Paying a Bill (taxes, utilities and accounts receivable)
Purchasing water tokens
Tax and utility bill lookup
Purchasing dog tags

To help reduce the spread of COVID-19 in workspaces, everyone entering a township facility is required wear a mask and use the hand sanitizer available at each of the facility entrances.

Scheduled visitors

All visitors who wish to deal with the Building, Planning, Legislative Services, Infrastructure, Fire or Bylaw Departments must schedule an appointment online or by phone prior to coming in to the Administration Building. This includes contractors, suppliers and/or vendors who are attending a Township facility or interacting with our staff for scheduled work.

All visitors must also complete a COVID-19 self-assessment health screening before entering or interacting. Your host will provide you with a link to complete the survey. If you answer yes to any of the questions in the survey, you will not be permitted to enter a Township facility or interact with our staff. At that time, you should go home and self-isolate, and get tested for COVID-19 at your nearest testing centre.

To help reduce the spread of COVID-19 in workspaces, everyone entering a Township facility is requested to use the hand sanitizer available at each of the facility entrances. And regularly throughout your stay.

Members of Council and Staff

All members of Council and staff must complete the COVID-19 self-assessment each day before entering a Township facility or interacting with another staff member.

If you answer yes to any of the questions in the survey, you will not be permitted to enter a Township facility or interact with other staff. At that time you should go home and self-isolate, and get tested for COVID-19 at your nearest testing centre. Staff shall also contact their supervisor immediately.

Council and staff will be required to wear masks when entering the building and moving around between stations. The Township of Ramara adopted a policy that requires staff to wear a mask while not seated at their work stations.

To help reduce the spread of COVID-19 in workspaces, everyone entering a township facility is requested to use the hand sanitizer available at each of the facility entrances. And regularly throughout your stay.

Book an Appointment

The Township of Ramara will be providing select municipal services at the Township Administration Building at 2297 Highway 12 by appointment. Appointments will be available and can be booked online or by phone. Visit the Book an Appointment site for more information on how to book online and list of contacts.

Book Appointment Online

COVID-19 Screening Tool

The self-assessment health screening tool will ask questions about possible COVID-19 symptoms, your travel history and whether you have had any close contact with someone who has tested positive for COVID-19. The self -assessment can be completed online or at the Township office.

Complete the self-assessment online

If you answer yes to any of the questions in the health screening, please do not enter the Township Administration Building. You should go home and self-isolate and get tested for COVID-19.

Upon Entry

Visitors

Access to Township facilities will be limited to one entrance. There is ample signage and floor markings throughout all public facilities to ensure visitors know where to stand and maintain physical distancing while waiting to be served. If you have an appointment, please arrive on time and when greeted by the staff, please indicate who you have an appointment with.

While moving throughout the buildings, all visitors are asked to ensure they are maintaining a physical distance of 6 feet or 2 metres from anyone outside of their "social circle" of 10 people.

All visitors are required to wear a face covering while in a Township facility or while interacting with our staff or members of Council. Visitors are also asked to practice proper hand hygiene and use the provided hand sanitizer often.

Members of Staff and Council

When staff or Council members are in a Township facility and are unable to maintain a physical distance of 6 feet, they must wear a face covering. If the staff or Council member is going to have a planned interaction with another person where they are unable to maintain 6 feet, they must wear a medical mask, provided by the Township. In an effort to further ensure the health and safety of our staff and Council members, the Township of Ramara also requires staff and Council members who are not seated at their work station/office to wear a face covering while moving from point A to point B.