What to Expect at the Township Administration Building
The Township Administration Building will be open to the public between 9:00 a.m. to 4:30 p.m. Monday to Friday by appointment only other than for services offered in the Finance Department.
Book an appointment with a staff member
In an effort to support staff working for the Township of Ramara or those visiting Township facilities, the following will explain what you can expect.
Before you Come in
All visitors coming into the Administration Building for services, other than those services offered in the Finance Department, MUST book an appointment prior to entering the facility and complete the online health screening form. The only walk-in services available will be those offered in the Finance Department and include the following:
- Paying a Bill (taxes, utilities and accounts receivable)
- Purchasing water tokens
- Tax and utility bill lookup
- Purchasing dog tags
Drop in visitors |
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If you are dropping in to a Township facility without an appointment, you will only be able to be served by the Finance department. Therefore the only services available to you if you drop in are:
Upon arrival you will need to go to the front counter and work with staff to complete the online COVID-19 self screening assessment. If you answer yes to any of the questions on the survey, you will be asked to not enter the building. At which time you should go home and self-isolate, and get tested for COVID-19 at your nearest testing centre. To help reduce the spread of COVID-19 in workspaces, everyone entering a township facility is requested to use the hand sanitizer available at each of the facility entrances. And regularly throughout your stay. |
Scheduled visitors |
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All visitors who wish to deal with the Building, Planning, Legislative Services, Infrastructure, Fire, Recreation or Bylaw Departments must schedule an appointment online or by phone prior to coming in to the Administration Building. This includes contractors, suppliers and/or vendors who are attending a Township facility or interacting with our staff for scheduled work. All visitors must also complete a COVID-19 self-assessment health screening before entering or interacting. Your host will provide you with a link to complete the survey. If you answer yes to any of the questions in the survey, you will not be permitted to enter a Township facility or interact with our staff. At that time, you should go home and self-isolate, and get tested for COVID-19 at your nearest testing centre. To help reduce the spread of COVID-19 in workspaces, everyone entering a Township facility is requested to use the hand sanitizer available at each of the facility entrances. And regularly throughout your stay. |
Members of Council and Staff |
| All members of Council and staff must complete the COVID-19 self-assessment each day before entering a Township facility or interacting with another staff member.
If you answer yes to any of the questions in the survey, you will not be permitted to enter a Township facility or interact with other staff. At that time you should go home and self-isolate, and get tested for COVID-19 at your nearest testing centre. Staff shall also contact their supervisor immediately. Council and staff will be required to wear masks when entering the building and moving around between stations. The Township of Ramara adopted a policy that requires staff to wear a mask while not seated at their work stations. To help reduce the spread of COVID-19 in workspaces, everyone entering a township facility is requested to use the hand sanitizer available at each of the facility entrances. And regularly throughout your stay. |
Book an Appointment |
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The Township of Ramara will be providing select municipal services at the Township Administration Building at 2297 Highway 12 by appointment. Appointments will be available and can be booked online or by phone. Visit the Book an Appointment site for more information on how to book online and list of contacts. |
COVID-19 Screening Tool |
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The self-assessment health screening tool will ask questions about possible COVID-19 symptoms, your travel history and whether you have had any close contact with someone who has tested positive for COVID-19. The self -assessment can be completed online or at the Township office. Complete the self-assessment online If you answer yes to any of the questions in the health screening, please do not enter the Township Administration Building. You should go home and self-isolate and get tested for COVID-19. |
Upon Entry
Visitors |
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Access to Township facilities will be limited to one entrance. There is ample signage and floor markings throughout all public facilities to ensure visitors know where to stand and maintain physical distancing while waiting to be served. If you have an appointment, please arrive on time and when greeted by the staff, please indicate who you have an appointment with. While moving throughout the buildings, all visitors are asked to ensure they are maintaining a physical distance of 6 feet or 2 metres from anyone outside of their "social circle" of 10 people. All visitors are required to wear a face covering while in a Township facility or while interacting with our staff or members of Council. Visitors are also asked to practice proper hand hygiene and use the provided hand sanitizer often. |
Members of Staff and Council |
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When staff or Council members are in a Township facility and are unable to maintain a physical distance of 6 feet, they must wear a face covering. If the staff or Council member is going to have a planned interaction with another person where they are unable to maintain 6 feet, they must wear a medical mask, provided by the Township. In an effort to further ensure the health and safety of our staff and Council members, the Township of Ramara also requires staff and Council members who are not seated at their work station/office to wear a face covering while moving from point A to point B. |
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