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Skip Navigation LinksRamara Township > Municipal Services > Accessibility


Ramara strives to provide municipal services that are accessible, user-friendly, and inclusive.

Accessible Formats
Upon request, the Township of Ramara will provide, or arrange for the provision of, accessible formats and or communication supports for people with disabilities in a timely manner.  Please contact the Clerk's Department at 705-484-5374 if you wish an accessible format or communication support.


Feedback on accessibility may be provided by the public by using the following methods:

•    Complete and submit the attached Feedback Form
•    In writing, by mail or delivered to the Clerk’s Department, Township of Ramara, P.O. Box 130, 2297 Highway 12, Brechin, ON  L0K 1B0
•    By fax at 705-484-0441
•    By phone or in person, through the Customer Care Centre at 705-484-5374
•   By Email to: ramara@ramara.ca

•    Annual Accessibility Public Meeting held in the Council Chambers at the Administration Centre, 2297 Highway 12, Brechin, ON.

The feedback should provide alternative suggestions that the Township could provide in order to provide the goods or services in an accessible manner as well as your contact information.

Once feedback is received:
•    All feedback will be directed to the Clerk
•    Contact information is required
•    If revisions to the Accessible Customer Care policies and/or procedures are required as a result of the feedback, the revisions shall be implemented as soon as practicable.
•    If a revision requires significant investment (financial/capital, physical) the matter will be reviewed by the Department Head and if feasible, a plan will be developed to address the situation, subject to Council approval.

Legislative Information regarding Accessibility

The Ontarians with Disabilities Act, 2001 (ODA) requires municipalities to prepare an Accessibility Plan by consulting with persons with disabilities.  Municipalities with populations greater than 10,000 people are required to establish Accessibility Advisory Committee (AAC).  Ramara’s current population is 9472 and therefore is not required to establish an AAC, however holds annual public meetings to receive input from persons with disabilities.  Ramara’s Accessibility Plan was first developed in 2003 and has been updated annually. The Accessibility for Ontarians with Disabilities Act, 2005 was passed to achieve accessibility for Ontarians with disabilities with respect to goods, services, facilities, accommodation, employment, building, structures and premises on or before January 1, 2025 by developing, implementing and enforcing accessibility standards.

The 2019-2024 Multi-Year Accessibility Plan was last updated in November 2019.

The Act recognizes the history of discrimination against persons with disabilities and established the following standards to overcome barriers:
  •         Customer Service Standard
  •         Integrated Accessibility Standard
o   Employment Standard

o   Information and Communications Standard

o   Transportation Standard
  •         Built Environment Standard
The Customer Service Standard became law on January 1, 2008 and Township Council adopted its Accessible Customer Service Policy on November 9, 2009, effective on January 1, 2010, and updated in 2017 as the Accessibility Policy​.

The next three standards – Employment, Information and Communications, and Transportation – have been incorporated into one regulation, the Integrated Accessibility Standard Regulation (IASR), which is now law and is being phased in between the years 2011 and 2025.  The following chart provides timelines of the IASR requirements for Ramara Township:


Jan 1, 2012

Emergency and public safety informationWorkplace emergency information
Jan 1, 2013Accessibility Policies

Multi-Year Accessibility Plan
Accessible Procurement Policies
Jan 1, 2014TrainingAccessible Feedback processesRecruitment

New website and content to conform to WCAG 2.0 Level AEmployee accommodation

Employees returning to work

Performance management, career development and redeployment
Jan 1, 2015

Accessible formats and communication supports

Jan 1, 2021

All websites and web content must conform to WCAG 2.0 Level AA (excluding live captioning and audio description)