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The Township of Ramara encourages residents to report problems related to roadways, parking, bylaw and a wide variety of municipal issues.

When issuing a complaint, the Township is dedicated to following its Customer Service Strategy and Service Standards that have realistic and achievable standards and expectations. 

Customer Service Standards

Phone

  • All phone calls will be acknowledged within 2 business days.
  • Please note that if staff are away, an absence message will be activated providing information regarding staff's return or a co-worker’s name and contact information as backup. 

Email

  • All emails will be acknowledged within 2 business days.
  • Please note that if staff are away, an absence message will be activated providing information regarding staff's return or a co-worker’s name and contact information as backup.

Social Media 

  • All social media messages (not comments on posts) will be acknowledged within 2 business days.
  • Please note that if staff are away, an absence message will be activated providing information regarding staff's return or a co-worker’s name and contact information as backup.

Report a Concern

The public can submit concerns online for issues occurring within the Township of Ramara and related to Township areas of responsibility.

An email address is required to create a service request ticket. Status updates will be mailed to this address. If you don't have an email please call us at 705-484-5374. Please ensure all information is accurate.

Report a Concern Online Form

Inquiries

The public and visitors can submit inquiries or questions by email, phone or in person during operating business hours. As outlined in the township's Customer Service Strategy and Standards, we will respond to inquiries within two business days unless otherwise noted. Please note that when staff follows up on an inquiry or question, they may not provide a complete resolution, but will acknowledge that the message has been received.

General Inquiry Contact

  • Call us at 705-484-5374
  • Email us at ramara@ramara.ca
  • Visit us during business hours at the Township Administration Building

Department Inquiry Contact

  • Animal Control and Bylaw Enforcement Inquiry
  • Building Services Inquiry
  • Communications Inquiry
  • Council and Legislative Services Inquiry
  • Employment and Volunteer Inquiry
  • Fire Services Inquiry
  • Infrastructure (Roads, Water, Wastewater) Inquiry
  • Planning Services Inquiry
  • Property Taxes Inquiry
  • Utilities Inquiry

Frequently Asked Questions

What can I expect when I report a concern online?
After you submit your problem online, you will receive an email to the address you provided. The email will include a Service Request ID Number which will help you and Township staff track the progress on the problem you submitted.
What information do I need to include?
Your submission should include as much information as possible, including a detailed description of the problem and where the problem is located. Submissions must include your contact email and phone number, so Township staff can follow up if more information is required. 
Can I provide an anonymous complaint?
The Township of Ramara does not accept anonymous submissions. If you would like to report a problem without providing your contact information, please call the Township at 705-484-5374.
When should I contact the After Hours number?

The Township of Ramara recognizes that significant issues may arise after regular business hours that result in using the After Hours number. 

These problems/issues include the following:

  • Obstacles on the road
  • Road flooding
  • Ditch back up or flood
  • Fallen regulatory sign (stop sign) 
  • Water line break/Emergency water shut-off 
  • Sewer backup
  • Other public safety hazards

After-hours number

  • By-law: bylaw@ramara.ca  
  • Outdoor burning emergencies: 911
  • Roads, Water or Sewer (municipal) emergencies : 705-484-5374, option 9
How long should I expect to wait for my problem?
Your submission will be reviewed within 2 business days.  However, response time will depend on the nature of the problem. Some problems, for example, may be added to the course of regular work routines and be addressed within a few days or week. Other problems may take longer to address or depend on seasonal constraints.
I have a garbage and recycling complaint, what should I do?

Garbage and recycling concerns are handled by the County of Simcoe's Waste Management Department. Please call customer service for any of your concerns or complaints at 705-735-6901. You can also download the Simcoe County Collects App that will provide you with service alerts, reminders and information.

Please visit the County of Simcoe Waste Management site for more details.

OPP Citizen Self Reporting Tool

The OPP Citizen Self Reporting (CSR) offers a simple and efficient means of reporting minor incidents and crimes such as lost property, stolen license plates, theft from vehicles, and other occurrences in the area policed by OPP. Report A Crime also promotes neighbourhood safety by allowing for Driving Complaints to be reported.

Report a Crime online

After-hours number

Our regular hours are 9:00 a.m. to 4:30 p.m. Monday to Friday.  

The following numbers are available to contact, outside of these hours:

  • By-law: bylaw@ramara.ca  
  • Canine Control - 705-623-7295
  • Outdoor burning emergencies: 911
  • Roads, Water or Sewer (municipal) emergencies : 705-484-5374, option 9

Inquiries

The public and visitors can submit inquiries or questions by email, phone or in-person during operating business hours. As outlined in the township's Customer Service Strategy and Standards, we still will respond to inquiries within two business days. Please note that when staff follows up on an inquiry or question within the two business days, they may not provide a complete resolution, but will acknowledge that the message has been received.

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© 2020 Township of Ramara
2297 Hwy 12, PO Box 130
Brechin ON L0K 1B0

Office Hours
Monday to Friday, 9:00 am to 4:30 pm


Phone 705-484-5374
Toll-free 1-800-663-4054 

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