Water Usage Customer Portal

Stay informed about your water consumption!

The Township of Ramara has launched its new Water Usage Customer Portal for water users to monitor their water consumption. The online portal will allow owners to set up email notifications when abnormal water usage is detected at their property.

The portal allows water users to:

Monitor water usage
Understand current and previous billing
Optimize water conservation through water usage monitoring
Customize alerts regarding water consumption, which can help identify leaks

Please note that past water bills and payments cannot be accessed or made through the Portal. For this information, please contact our Utility Coordinator at 705-484-5374.

Visit the Portal

Before you get started

Here are a few things to keep in mind before creating your online account on our Water Usage Customer Portal:

Only one account is permitted per account and meter number, so accounts are reserved for property owners only.
If you are a tenant, and wish to receive water usage data for your home, please speak to your landlord about adding you as a recipient of the usage notifications.
Multiple properties (account/meter numbers) can be configured under a single account, and nicknames can be configured to easily identify each property.
If you are registering using a mobile device, it may ask for a “security token provided by your utility." Please enter your water meter number in this field.

Using the online portal

IMPORTANT NOTICE: Due to technical difficulties, the Township of Ramara has temporarily suspended the ability to set up Alerts on the Customer Water Portal for water users. The Township and the manufacturer are actively working on a solution, and the alert system will be restored once the issue is resolved.

Setting up your account

Before using the Water Usage Customer Portal, you will need to set up an account. To set up an account, you will need a copy of your water bill to complete the process.

Watch the tutorial video or follow the instructions below to set up your account.

Navigate to the Customer Portal page.
Select "Need to set up an account?" the link is located below the email address and password fields.
Review and accept the terms and conditions.
The "Set up your Account" screen is displayed.
Enter your Email Address.
Select "Get Started."
You should receive a confirmation email. Check your email account and click on the link provided. The link will expire after 24 hours.
Fill in all fields to complete the setup process. Enter all information exactly as it appears on your utility bill, including any capital letters, dashes, or other special characters.
Create a password and click "Submit." Remember to follow the password rules set up.

If the information provided for the account does not match the utility’s data, or if the account is already signed up or not eligible for use with the portal, an error message will appear where you will be prompted to correct these errors.

Navigating the Water Usage Portal

Once you have set up an account and logged in, you will be redirected to your dashboard.

Click here to watch a tutorial video or follow an interactive tutorial to learn to navigate your Customer Portal.

The dashboard will display general information and include "widgets" that include data, including your Billing Cycle Usage, Billing Cycle Data, Alerts, Notifications, and Billing Cycle Threshold.

Setting up alerts

To set up notifications to your email, select “Settings” followed by “Usage Alerts” and complete the form to include your preferences.

Quick Tips:

Alerts can be set up for billing cycle (bi-monthly), daily, or multi-day usage (7 days), as well as for vacation alerts.
The portal provides you with averages for each alert type you set up to help select a reasonable value. If more water passes through your meter than you have indicated on the portal, you will receive an email notification.

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