Water Usage Customer Portal

Before using the Water Usage Customer Portal, you will need to set up an account. To set up an account, you will need a copy of your water bill to complete the process. 

Watch the tutorial video or follow the instructions below to set up your account. 

1. Navigate to the Customer Portal page. 
2. Select "Need to set up an account?" The link is located below the email address and password fields.  
3. Review and accept the terms and conditions.
4. The "Set up your Account" screen is displayed.
5. Enter your Email Address.
6. Select "Get Started."
7. You should receive a confirmation email. Check your email account and click on the link provided. The link will expire after 24 hours. 
8. Fill in all fields to complete the setup process. Enter all information exactly as it appears on your utility bill, including any capital letters, dashes, or other special characters. 
9. Create a password and click "Submit." Remember to follow the password rules set up. 

If the information provided for the account does not match the utility’s data, or if the account is already signed up or not eligible for use with the portal, an error message will appear where you will be prompted to correct these errors.

Once you have set up an account and logged in, you will be redirected to your dashboard.

Click here to watch a tutorial video or follow an interactive tutorial to learn to navigate your Customer Portal.

The dashboard will display general information and include "widgets" that include data, including your Billing Cycle Usage, Billing Cycle Data, Alerts, Notifications, and Billing Cycle Threshold.

To set up notifications to your email, select “Settings” followed by “Usage Alerts” and complete the form to include your preferences.

Quick Tips:

• Alerts can be set up for billing cycle (bi-monthly), daily, or multi-day usage (seven days), as well as for vacation alerts.
• The portal provides you with averages for each alert type you set up to help select a reasonable value. If more water passes through your meter than you have indicated on the portal, you will receive an email notification.