Accessibility

The Township of Ramara acknowledges and recognizes the diversity in our community and strives to provide accessible, user-friendly, and inclusive customer service to everyone.

Accessible Formats - Communication Supports

The Township of Ramara will provide alternate formats of information and communication that is produced or in direct control of the Township. Alternate formats will be provided upon request, in a timely manner and at a cost that is no more than the cost charged for the original format. When it is not practicable to provide an alternate format, the Township will provide or arrange for the provision of an explanation or a summary of the document in an accessible format.

The Township will provide communication supports to members of the public upon request. If the Township is unable to obtain the requested communication support, the Township will work with the individual to determine an appropriate alternative method of communication.

In accordance with applicable legislation, the Township will ensure that websites and web content are created in a manner keeping with the expectations of the Web Content Accessibility Guidelines (WCAG) 2.0 Level AA.

Please provide feedback about your experience with our services and any accessibility issues, whether online or in person.

Online Feedback form

Feedback

Give us your feedback about your experience with our services and any accessibility issues that you have experienced, and suggestions for improvement. Include your contact information and submit feedback using the following methods:

Accessibility Feedback Form
In writing, by mail or delivered to the Legislative and Community Services Department, Township of Ramara, P.O. Box 130, 2297 Highway 12, Brechin, ON L0K 1B0
By phone at 705-484-5374
By email
By fax at 705-484-0441
In person at Municipal Administration Centre, 2297 Highway 12, Brechin, ON L0K 1B0

All feedback, including complaints, will be directed to the Accessibility Coordinator and customers can expect to hear back within 2 business days.

Changes to our policies and procedures will be implemented as soon as practicable. If the changes require significant financial or capital investment, a plan will be developed to address the situation and submitted to Council for approval.

Training

Policies, Plans and Status Reports

Our Accessibility Policy and 2019-2024 Multi-Year Accessibility Plan demonstrate how Ramara is working towards making our services more accessible.

2020 Status Report

Public Meeting

Held annually in the Council Chambers at the Municipal Administration Centre, 2297 Highway 12, Brechin, ON L0K 1B0, this public meeting encourages public input on accessibility issues.

Municipalities with populations of more than 10,000 people are required to form an Accessibility Advisory Committee. As Ramara's population is smaller, we instead focus on our Accessibility Plan and rely on feedback from citizens.