The Township of Ramara encourages residents to report problems related to roadways, parking, bylaw and a wide variety of municipal issues.
When issuing a complaint, the Township is dedicated to following its Customer Service Strategy and Service Standards that have realistic and achievable standards and expectations.
Customer Service Standards
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Report a Concern
The public can submit concerns online for issues occurring within the Township of Ramara and related to Township areas of responsibility.
An email address is required to create a service request ticket. Status updates will be mailed to this address. Please check your junk mail folder if you do not receive a response from us. If you don't have an email please call us at 705-484-5374. Please ensure all information is accurate.
Inquiries
The public and visitors can submit inquiries or questions by email, phone or in person during operating business hours. As outlined in the township's Customer Service Strategy and Standards, we will respond to inquiries within two business days unless otherwise noted. Please note that when staff follows up on an inquiry or question, they may not provide a complete resolution, but will acknowledge that the message has been received.
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Frequently Asked Questions
| What can I expect when I report a concern online? |
| After you submit your problem online, you will receive an email to the address you provided. The email will include a Service Request ID Number which will help you and Township staff track the progress on the problem you submitted. |
| What information do I need to include? |
| Your submission should include as much information as possible, including a detailed description of the problem and where the problem is located. Submissions must include your contact email and phone number, so Township staff can follow up if more information is required. |
| Can I provide an anonymous complaint? |
| The Township of Ramara does not accept anonymous submissions. If you would like to report a problem without providing your contact information, please call the Township at 705-484-5374. |
| When should I contact the After Hours number? |
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The Township of Ramara recognizes that significant issues may arise after regular business hours that result in using the After Hours number. These problems/issues include the following:
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| How long can I expect to wait for a response to submission? |
| Your submission will be reviewed within 2 business days. However, response time will depend on the nature of the problem. Some problems, for example, may be added to the course of regular work routines and be addressed within a few days or week. Other problems may take longer to address or depend on seasonal constraints. |
| I have a garbage and recycling complaint, what should I do? |
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Garbage and recycling concerns are handled by the County of Simcoe's Waste Management Department. Please call customer service for any of your concerns or complaints at 705-735-6901. You can also download the Simcoe County Collects App that will provide you with service alerts, reminders and information. Please visit the County of Simcoe Waste Management site for more details. |
OPP Citizen Self Reporting Tool
The OPP Citizen Self Reporting (CSR) offers a simple and efficient means of reporting minor incidents and crimes such as lost property, stolen license plates, theft from vehicles, and other occurrences in the area policed by OPP. Report A Crime also promotes neighbourhood safety by allowing for Driving Complaints to be reported.
After-hours number
Our regular hours are 9:00 a.m. to 4:30 p.m. Monday to Friday.
The following numbers are available to contact, outside of these hours:
- By-law: bylaw@ramara.ca
- Canine Control - 705-623-7295
- Outdoor burning emergencies: 911
- Roads, Water or Sewer (municipal) emergencies : 705-484-5374, option 9
Inquiries
The public and visitors can submit inquiries or questions by email, phone or in-person during operating business hours. As outlined in the township's Customer Service Strategy and Standards, we still will respond to inquiries within two business days. Please note that when staff follows up on an inquiry or question within the two business days, they may not provide a complete resolution, but will acknowledge that the message has been received.
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